Help/Contact · +33 476 397 967

Monday to Friday 10am-12am & 2pm-6pm (GMT +1)

How can we help you ?

Find the answers to your questions in our FAQ! You can also send us a message using the contact form. If you haven't found what you're looking for, call us!

Most FAQs
Technical question about a product?

We carefully detail our product sheets including description, technical specifications, plans, videos and images. If you have any further questions, please do not hesitate to contact us by using the contact form below on this page! We will answer you technically as soon as possible!

Are the products in stock?

We hold all the products on our website. This means that a product indicated as "in stock" is actually in our warehouse.

"In stock": our products in stock are really on our shelves!

"Soon available": we are temporarily out of stock. On the product pages, you can register your email address to receive an availability alert. You can also contact us, using the form below, to know the restocking delay.

Is the online payment secure?

The security of your credit card payments is ensured by the security system of our bank CIC (3D Secure). The exchanges are encrypted thanks to the SSL protocol which is the world standard for payments on the Internet. Your transaction is carried out directly on the server of our bank CIC. We do not store your banking data (card number, confidential data). To finalise your purchase, you will be directed to the secure interface of our bank CIC.

Where can I get my invoice?

You can download your invoice in PDF format in the "My Order" section of your customer area:

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+33 4 76 39 79 67

From Monday to Friday 10 to 12am and 2 to 6pm