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Satisfied or refunded

Warranty & returns

The products purchased are returned or exchanged, except preliminary agreement with Aventure Nordique. Before any return, imperatively contact us before sending back the product so that we give you a return code and a delivery address. Imperatively contact us, if you don't, we’ll not be responsible for the return of goods (neither taken back nor exchanged nor refunded).

New products

You can return us any new product that would suit you within 15 days after reception of your parcel. The product will have to be undamaged, in its original packaging with its labels and being used. If the returned product does not meet these conditions, it will neither be taken back nor exchanged nor refunded. You’ll take responsibility for the return costs. You may request an exchange, credit or refund. In the case of exchange, you’ll have to pay the costs to send you the exchanged item. If you want a repayment, please notice that only the product will be refunded, transport charges will not been taken into account. Aventure Nordique will agree to make the repayment within 30 days.

Used products

All products sold in our catalog are guaranteed by the manufacturer. The products are guaranteed against defects of material or manufacture. Normal wear and tear in use, in misuse, a damage such as dropping or shock are excluded from this guarantee. The defective product will be reviewed by Aventure Nordique. If the product is covered by warranty, Aventure Nordique immediately will replace it with the same product (or a product of equal value in agreement with the buyer if the product would no longer be available). In case under dispute the product would be returned to the manufacturer for an expert advice. Any product replaced under warranty will be returned free of charge. You’ll only pay for sending it to us. We commit ourselves to do our best to shorten the processing time after sales service.